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Do I have to register in order to make a purchase?
It’s totally up to you. You may make a purchase as a registered user or as a guest. If you would like to create an account, it’s easy. Simply click Create an account.
What are the benefits of registering?
Set up your account and customize your profile. Improve your shopping experience by taking advantage of these great benefits:
- Wish list. Save your favorite items.
- News and exclusive offers. Sign up to receive e-mail updates on special promotions, birthday surprises, sales, new product announcements, gift ideas and more.
- Order history. Receive important information regarding your purchase and track your order up to the moment it arrives.
- Faster checkout. Save your billing and shipping information for super-fast checkout.
Forgot your password?
It's easy to change your account information online, at any time. Simply click My Account to access your account. If you have forgotten your password, enter your email address under Forgot Your Login Info.
Your email address serves as a convenient way to receive important information about your order and serves as your fluttereyewear.com account identification.
Your account stores information including order history and your billing and shipping address. The password assures that only you have access to your account information.mation for super-fast checkout.
Order
How do I change or cancel my order?
After you have clicked “pay now”, your order begins to process and you cannot make any changes to it. Our system is designed to fill orders and get them on their way as quickly as possible.
Once you receive your order in the mail, contact us at customercare@fluttereyewear.com for a prepaid, pre-printed return label. Affix the pre-paid, pre-printed return label provided onto the original shipping box and deposit the package in any U.S. mail box.
If you have any questions about your order, please contact us at 1-650-257-3676. We are here to help you Monday through Friday from 9:00am – 5:00pm Pacific Standard Time.
Do you accept orders by phone?
If you are having difficulty placing an order on-line or simply prefer to talk to a real person, please do call us at 1-650-257-3676 or email us at customercare@fluttereyewear.com. Whichever method you use to place your order, you will receive an e-mail confirmation of your order. Once your order is shipped, you will receive an e-mail with your tracking number. We are here to help you Monday through Friday from 9:00am – 5:00pm Pacific Time.
Shipping & Returns
Do you ship outside the United States?
We’re sorry to disappoint you, but not at this time.
What shipping method do you use?
We ship most packages by U.S. Postal Service Ground Advantage with USPS tracking. You can generally expect delivery within 4 working days after you receive confirmation that your order has shipped. USPS work days are Monday through Saturday, excluding federal holidays.
U.S. military mail may take up to 24 days, depending on the country of destination.
What area does your $5 flat rate shipping cover?
The $5 flat rate shipping extends to all domestic areas covered by the US Postal Service, including all 50 states, freely associated states, territories and possessions of the United States.
What is your return policy?
To start a return, please access our returns & claims portal.
We have a 30-day return policy, which means you have 30 days after placing an order to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
If returns coverage was purchased at time of checkout then return shipping will be covered. Otherwise, buyer is responsible for return shipping cost, and it's a good idea to keep your tracking number in case something happens. If your return is accepted, we'll process your return and issue a refund or exchange within 1-3 days of receiving the package.
You can always contact us for any return or exchange question at CustomerCare@fluttereyewear.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
To process a claim on your order, please do so through our returns & claims portal.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at CustomerCare@fluttereyewear.com.
Prescription Lenses
Can I use my Flutter eyewear to make prescription glasses?
Yes! Flutter's frames are optician-quality with a bevel deep enough to support prescription lenses. Simply pick your favorite frame style and choose any available lens strength.
How do I get my prescription filled?
We have partnered with ReplaceRXLenses to provide you with the opportunity to put prescription lenses in any of our frames!
Here's how the process works:
1. Purchase your Flutter frames on our website
2. Visit www.replacerxlenses.com/?ref=Flutter
3. Order your RX lenses using code FLUTTER15 for 15% off your lens order (don't forget this step)
4. ReplaceRXLenses will send a box to ship your Flutter frames to their lab. They will put your lenses in your frames and ship them back!
Reach out if you need any help to customercare@fluttereyewear.com
Payment
What credit cards do you accept?
We accept Visa, Mastercard, American Express, and Discover credit cards issued by a bank located in the United States.
What other forms of payment do you accept?
We also accept Flutter e-gift cards.
Are reading glasses reimbursed from my flexible spending account?
A flexible spending arrangement is a form of a cafeteria plan benefit, funded by salary reduction that reimburses employees for expenses incurred for certain qualified medical expenses. With a prescription from an eye care professional, the purchase of an over-the-counter pair of reading glasses -- such as Flutter eyewear – may be eligible for reimbursement from your flexible spending account.
Gifts
Where can my Flutter e-gift card be redeemed?
Flutter gift cards are redeemable on this site. Since we only ship within the United States and its territories, the recipient should also have a valid domestic shipping address.
Do you gift wrap?
All Flutter eyewear is shipped in distinctive packaging which will delight any recipient.
Shapes & Sizes
What lens power do I need?
To help you determine what magnification you need, we have a chart, Lens Power to help you. Before you print out the chart in portable document format (aka, pdf), make sure that you don’t select the “fit to page” printing option.Hold the pdf print out about 13” from your face. Your lens power is the smallest size of print that you can comfortably read. The figure next to your optimal print size is the lens power you need.
How do I know if I have a small, medium or large sized face?
Unless otherwise specified in the product descriptions, most Flutter eyewear are sized for a medium-sized face. By using the Virtual Try-On tool with your webcam, your approximate pupillary distance (PD) will be measured and you will be able to view the relative size of the glasses on your face.
What are the measurements shown on the product pages?
AnA three number measurement, in millimeters (mm), appears in the description of each Flutter eyewear such as 51-14-135. The first number, 51, is the mm width of each lens. The second, 14, is the distance between the lenses or the bridge. The third, 135, is the length of the temple arms.swer Description
Security
What steps are taken to keep personal information secure?
Our payment data software was developed to meet the high global security standards (known as PA-DSS) created by the Payment Card Industry Security Standards Council.
Product Care
How do I clean the lens of my Flutter eyewear?
Flutter eyewear can be cleaned using a soft cleaning cloth and cleaning spray designed for eyeglasses.
How do I protect my Flutter eyewear?
Each Flutter eyewear comes with a protective case. We recommend using the case to protect the frames and lenses.
